The Taylor Reach Group, Inc.

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About The Taylor Reach Group, Inc.

At Taylor Reach our expert consultants, each with more than 20 years of contact center leadership experience, help Call and Contact Center operators and Customer Experience Managers improve their operations. Since 2003 we have helped improve service quality, efficiency, customer satisfaction, loyalty and repurchase. We improve productivity, revenue generation, employee engagement, organizational alignment, processes, procedures and service level performance. That’s a long list of improvements, but here is how do we do it. First, we listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’. The senior Call Center consultants you meet, are the ones who will work on your project.